Opening : Vacancy for Technical Writer Vacancy at IBM'
Technical Writer Vacancy at IBM
Required Education : Bachelor's Degree
Location : Bangalore
Required Technical and Professional Expertise
- 8 to 12 years hands on experience in Technical Writer role
- Ability to study and understand technical products and services PoC and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products and services
- Use photographs/snapshots, drawings, diagrams, animation, and charts that increase users’ understanding
- Develop an appropriate medium to translate technical documents via online videos and other interactive material
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Ability to apply web skills (ie. HTML and graphic design)
Preferred Technical and Professional Experience
- Technical writers may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
- Increasingly, technical information is being delivered online, and technical writers are using the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.
Technical Lead in the ECM on Cloud organization in support of managed services. This role is to be able to lead operations team in Incident Management, Change Window Operation, own Root Cause Analysis where needed. The role will also be taking technical leadership in handling critical situations. You will work directly with the technical team and customers representatives.
What you’ll do:
You will work in a 24 x 7 project team environment supporting external clients. Provide support of IBM CMOD/FileNet/ICM/Datacap by performing administrative functions. Key Responsibilities include.
- Resolution of Incidents/Critical situation
- Execution of Service Requests and Change Requests
- Creation of RCA where needed
- Interacting directly with customer reps, Management on various issues
- Providing technical guidance to the the team in resolving issues
- Taking decision on right course of action as per process and SLA
- Lead the initiatives to improve the process based on lesson's learnt
- Lead initiatives to improve efficiency and effectiveness of operations
- You’ll have access to all the technical and management training courses you need to become the expert you want to be.
- You’ll learn directly from Sr members/leaders in this field.
- You'll have the opportunity to work with multiple clients.
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About The Company : IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction: IBM Global Business Services (GBS) is a vibrant group of Business, Strategy and Technology professionals, designed specifically to be the source of market-leading Industry consulting, Application and Business process management, supported by the industry's most sophisticated outcome based delivery model, all designed to become the Digital Reinvention partner for leading clients across the world. IBM GBS provides Value-led and Asset-powered end to end solutions with global footprint in over 170 countries and empowers clients to build upon their tremendous heritage in Application Innovation processes and also to transform them for a Cloud, Cognitive and Social centric world.
Disclaimer: www.indiajobshelpline.com is not connected with any of the companies this is just an information service provided free of cost to Entry level graduates and other profesionals about openings at various Companies as reported at popular portals. Recruitment is the sole discretion of companies and their associates.
Please Do verify whether you technically Qualify for the Job requirement
About The Company : IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction: IBM Global Business Services (GBS) is a vibrant group of Business, Strategy and Technology professionals, designed specifically to be the source of market-leading Industry consulting, Application and Business process management, supported by the industry's most sophisticated outcome based delivery model, all designed to become the Digital Reinvention partner for leading clients across the world. IBM GBS provides Value-led and Asset-powered end to end solutions with global footprint in over 170 countries and empowers clients to build upon their tremendous heritage in Application Innovation processes and also to transform them for a Cloud, Cognitive and Social centric world.
Disclaimer: www.indiajobshelpline.com is not connected with any of the companies this is just an information service provided free of cost to Entry level graduates and other profesionals about openings at various Companies as reported at popular portals. Recruitment is the sole discretion of companies and their associates.
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